Question 1

Does Thermotech service both HVAC and commercial refrigeration?

Accepted Answer

Yes. Thermotech provides HVAC and commercial refrigeration service throughout Central Pennsylvania, along with plumbing, commercial kitchen equipment, and commercial ice-machine service.

Question 2

Does Thermotech repair walk-in coolers and freezers?

Accepted Answer

Yes. Commercial refrigeration is one of Thermotech’s core service capabilities, including walk-in coolers, walk-in freezers, reach-ins, cases, condensing units, evaporators, and related refrigeration equipment.

Question 3

Does Thermotech provide commercial plumbing service?

Accepted Answer

Yes. Thermotech provides commercial plumbing service, including fixtures, piping, water heaters, equipment connections, repairs, and other commercial plumbing needs.

Question 4

Does Thermotech service commercial kitchen equipment?

Accepted Answer

Yes. Thermotech provides service for commercial kitchen and food-service equipment in addition to HVAC, refrigeration, plumbing, and ice machines.

Question 5

Does Thermotech service commercial ice machines?

Accepted Answer

Yes. Thermotech provides commercial ice-machine troubleshooting, repair, maintenance, and replacement.

Question 6

Where does Thermotech provide service?

Accepted Answer

Thermotech is based in Camp Hill, Pennsylvania and serves customers throughout Central Pennsylvania, including Cumberland, Dauphin, York, Lancaster, Perry, Lebanon, Adams, Franklin, Juniata, Berks and Chester counties. Service availability may vary by location and type of work.

Question 7

How long has Thermotech been in business?

Accepted Answer

Thermotech’s history dates to 1959, when the company was founded as Susquehanna Refrigeration Service. The company became Thermotech, Inc. in 1981 and continues today as a third-generation family-owned business.

Question 8

Does Thermotech provide residential HVAC service?

Accepted Answer

Yes. Thermotech provides residential heating and cooling service, repair, maintenance, equipment replacement and system upgrades throughout Central Pennsylvania. Our technicians service central air conditioning, heat pumps, gas and oil heating systems, boilers, geothermal systems, ductless mini-splits and other residential HVAC equipment.

Question 9

Can Thermotech service multiple types of equipment at the same facility?

Accepted Answer

Yes. One of Thermotech's strengths is our ability to support multiple mechanical systems through one service company, including HVAC, commercial refrigeration, plumbing, commercial kitchen and food-service equipment, and ice machines.

Question 10

Does Thermotech offer preventive maintenance?

Accepted Answer

Yes. Thermotech provides preventive maintenance for commercial and residential mechanical equipment. Maintenance can help identify developing problems, improve equipment reliability and reduce unexpected breakdowns.

Question 11

Does Thermotech provide quotes for equipment replacement or retrofit projects?

Accepted Answer

Yes. Thermotech can provide replacement and retrofit quotes for HVAC, refrigeration, plumbing, commercial kitchen equipment, ice machines and other mechanical equipment. We'll evaluate the existing equipment and help determine an appropriate solution for your home, business or facility.

Question 12

Does Thermotech work with property managers and multi-location businesses?

Accepted Answer

Yes. Thermotech supports property managers, facility managers, restaurants, retailers, institutional facilities, and multilocation commercial customers.

Question 13

Do I need to approve repairs before work is performed?

Accepted Answer

Thermotech's technicians communicate their findings and recommended repairs before proceeding with work that requires customer authorization. Our goal is to make sure you understand the problem, the proposed solution and the work being performed.

Question 14

Will Thermotech try to sell me a new system instead of repairing mine?

Accepted Answer

No. Thermotech is a service company first. Our technicians are not paid commissions to sell equipment or upsell unnecessary work. If repairing your equipment makes sense, we'll recommend the repair. When replacement or retrofit is the better option, we'll explain why and discuss your options.

Repair it when it makes sense. Replace it when it makes sense. No sales pressure.

Question 15

Can Thermotech become a backup service provider for my business?

Accepted Answer

Yes. You don't have to move all of your mechanical service business to Thermotech to work with us. Many commercial customers use Thermotech as an additional or backup service partner when their primary provider is unavailable, overloaded or unable to support a particular trade or location.

Question 16

Does Thermotech provide emergency service?

Accepted Answer

Yes. Emergency service is available for established customers with urgent mechanical equipment failures. Availability may vary depending on the type of equipment, location and current service demand.

Question 17

Do you offer emergency or after-hours service?

Accepted Answer

Yes. Thermotech provides after-hours emergency service for established customers through our on-call service rotation. Emergency service is intended for urgent mechanical failures that cannot reasonably wait until normal business hours. Availability and response times may vary based on location, workload and the nature of the problem.

Question 18

How does Thermotech's on-call service work?

Accepted Answer

Thermotech maintains an on-call technician rotation to support established customers with urgent after-hours service needs. When contacting us after hours, provide as much information as possible about the equipment, location and problem so the technician can evaluate the situation and determine the appropriate response.

Question 19

Does Thermotech offer financing?

Accepted Answer

Yes. Financing options are available for qualifying residential and commercial projects through the National Energy Improvement Fund (NEIF). Financing is subject to approval, eligibility and applicable program terms.

Question 20

What payment methods does Thermotech accept?

Accepted Answer

Thermotech accepts major credit cards, debit cards and other electronic payment options, including PayPal and Venmo. Additional payment arrangements may be available for approved commercial accounts through ACH.

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